Description

HEAD OF AI

Key Responsibilities Include

• Accelerate adoption of AI across customer facing- functions, ensuring scalable, ethical, secure, and high value- solutions are deployed across regions and business units.
• Own the AI product roadmap for CX, including LLM implementations, GenAI copilots, conversational interfaces, recommendation engines, and AIdriven personalisation- features.
• Build and unify customer analytics & AI capabilities, harmonising data models, behavioural datasets, and insight platforms into a cohesive global framework.
• Define and drive the AI strategy for CX, ensuring alignment with commercial, digital, and enterprise data strategies.
• Lead crossfunctional- product teams to develop AIenabled- solutions that enhance the customer journey across digital commerce, service, marketing, and sales.
• Stand up and manage a research & delivery partner ecosystem, including AI vendors, academic institutions, and innovation partners.
• Act as a strategic advisor to global commercial, digital, and data leadership on AI maturity, ethics, platform selection, and business impact.
• Collaborate with Salesforce product teams and related CX systems to ensure AI integration, scalability, and governance.
• Promote an agile product culture, embedding iterative delivery, experimentation, rapid value demonstration, and usercentric- design.

Scope

This is a global leadership role, serving teams, markets, and platforms across Barry Callebaut's geographic footprint. Stakeholders are located across major hubs and regions.

Travel requirement: up to 25%

Education, Language, Skills & Qualifications

Education / Qualifications

• Graduate degree in technology, AI/ML, computer science, engineering, data, or a comparable field.
• Advanced degrees (MSc/PhD) in AI, ML, or related areas preferred.

Languages

• Proficient in English.

Technical Skills & Expertise (Mandatory)

• Deep expertise in LLMs, generative AI, and modern AI product architectures.
• Strong experience with Azure, Databricks, and MLOps practices.
• Knowledge of Salesforce ecosystem and customer facing- AI integration patterns.
• Proven ability to lead AI product development and agile product teams.

Industry Background (Required/Preferred)

• Food & Beverage
• Manufacturing
• FMCG
• AI/ML product companies (preferred for technical depth)