SunSource
Tucker, Georgia, United States
(on-site)
Posted
4 days ago
Job Function
Other
Description
Customer Service Manager/Team Leader
SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North Americas leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com
Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!
Based in Tucker, GA the primary responsibility of the Customer Service Manager/Team Leader is to insure the operation runs smoothly, and for guiding and directing the daily activities of 4 customer service reps. You will be responsible for your own accounts and for handling sales and inbound calls with the team as you drive toward these critical objectives:
- Maximize customer satisfaction by ensuring that the customer service team provides outstanding customer service.
- Maximize contribution margins at the customer accounts serviced.
- Ensure smooth day-to-day operation of the customer service department.
- Manage annual departmental expenses within approved budget.
Why You'll Love Working for Us:
- Industry competitive compensation plan
- Medical, dental and 401(k)
- We also offer tuition reimbursement and training opportunities for talented people with a desire to learn and grow!
What We Need from You:
- Minimum 2 year business or technical degree or a combination of formal training and experience. Bachelors degree is preferred.
- 3+ years customer service experience, a successful track record of handling all types of customer accounts in a manufacturing and distribution environment. A thorough understanding of the processes and detail of the customer service function.
- 2+ years experience managing as a supervisor or working in a lead position is desirable. Experience in the fluid power industry desired.
- Excellent verbal and written communication skills.
- Demonstrated critical thinking, problem-solving, and decision-making skills
- Proficient in the use of computers, MS Office products, and ability to learn order entry and CRM software.
- Must have the ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate those opportunities to outside sales.
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy
SunSource
PI282524280
Job ID: 82622169
